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What are they saying?

Thank you for taking great care of us on our insurance. You and your team at Hartland Insurance have been wonderful to work with. Most agents wouldnít answer a phone call on a beautiful Saturday morning on Memorial Day weekend to add a vehicle to a clientís policy. You did and it made our recent vehicle purchase quick, easy, and it saved me a trip back to the dealer. Not only do I get great service with you and your company but I also get a great policy at a great price. How do I know itís a great policy? I know because you and I walked through each of the points to ensure that I had adequate coverage. How do I know itís a great price? I know because Iím paying less on newer vehicles than I did for older vehicles on our old insurance. I always liked your BNI tag line ďHartland Insurance, where itís not just a piece of paper, itís piece of mindĒ but now I can truly say I get it.

~ John and Sylvia Laman


In the past two or three months I have been involved in two "fender benders". Luckily no one was hurt and neither accident was my fault. My car, however, needed to have repair work done for both. All I had to do was contact Chris Lutz and, like magic, everything fell into place. It is such a relief to know that I can count on her to assist me whenever I need her. She returns my call or email on the same day I contact her and always answers every question I have (not matter how silly) as if I were her only customer. I use to work in a print shop and I know how important customer service is. Chris knows that and she excels at it! All too often, in this day and age, service organizations lose sight of that fact. Chris is personable, professional and knowledgeable. It is refreshing to be treated as a person and not a number!

I could continue to go on and on about how wonderful she is but I think you get the picture. In fact, I recommend her to anyone who is looking for an insurance agent. I tell them that they won't find anyone better. My sister recently contacted her for insurance on her vehicles and she couldn't be happier. I just wanted to let you know what a gem you have in Chris and how happy I am with her.

~ Patricia Rodgers

I have had insurance with Innovative for over eight years and had Tim and Chris as agents, I have only had good experiences with them. I would never go anywhere else. They have been helpful even if I just call with a simple question, and make me feel comfortable and secure with my decisions about my insurance. Thank you!

~ Susan Shanks

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